About Us Frequently Asked Questions

Frequently Asked Questions

  • Q. Does Accel Fixed Wireless requires professional installation?
  • A. The standard Accel Installation Kit that works for most locations and can be installed without a technician visit. The Accel help desk can walk you through the straightforward process of connecting client equipment to the wireless network as well as identifying optimal antenna placement.


  • Q. Does Accel require a long-term contract?
  • A. Accel offers, month-to-month pricing or lower pricing for a longer-term contract.


  • Q. Where can I get help if the service goes down?
  • A. The Accel Help Desk is available 24 hours a day, 7 days a week by calling 877-406-8585, option 1.


  • Q: How long does it take to install service?
  • A: Standard provisioning times range from 1-2 weeks but Accel offers a Quick Start product guaranteed to be delivered within 48 hours of order entry.


  • Q: Does the Accel service include an IP for the connection?
  • A: Yes, each connection will be assigned a single static IP available upon shipment.