Frequently Asked Questions

Does Accel require a long-term contract?

No. Accel offers month-to-month pricing or lower pricing for a longer-term contract.


Where can I get help if the service goes down?

The Accel Help Desk is available 24 hours a day, 7 days a week. Call 877-406-8585, option 1.


How long does it take to install service?

Standard provisioning times range from 1-2 weeks, but Accel offers a Quick Start product guaranteed to ship within 48 hours of order entry.


Does the Accel service include an IP for the connection?

Yes, each connection will be assigned a single static IP available upon shipment.